Skip to content

Free shipping worldwide

    General Terms of Service

    General Terms and Conditions with Customer Information

     

    Table of contents

    1. Area of application
    2. Conclusion of contract
    3. Right of withdrawal
    4. Prices and terms of payment
    5. Delivery and shipping conditions
    6. Retention of title
    7. Liability for defects (warranty)
    8. Redemption of promotional vouchers
    9. Applicable law
    10. Place of jurisdiction
    11. Disclaimer
    12. Alternative dispute resolution

     

    1) SCOPE OF APPLICATION

    1.1 These General Terms and Conditions (hereinafter referred to as "GTC") of Lowul (hereinafter referred to as "Seller") shall apply to all contracts for the delivery of goods concluded by a consumer or entrepreneur (hereinafter referred to as "Client") with the Seller with regard to the goods presented by the Seller in its online shop. The inclusion of the Customer's own terms and conditions is hereby objected to, unless otherwise agreed.

     

    1.2 A consumer within the meaning of these General Terms and Conditions is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or self-employed professional activity.

     

    2) CONCLUSION OF CONTRACT

    2.1 The product descriptions contained in the Seller's online shop do not constitute binding offers on the part of the Seller, but serve for the submission of a binding offer by the Customer.

     

    2.2 The customer may submit the offer via the online order form integrated into the Seller's online shop. In doing so, after placing the selected goods in the virtual shopping basket and going through the electronic ordering process, the customer submits a legally binding contractual offer with regard to the goods contained in the shopping basket by clicking the button that concludes the ordering process.

     

    2.3 The Seller may accept the Customer's offer within five days,

     

    by sending the customer a written order confirmation or an order confirmation in text form (e-mail), whereby the receipt of the order confirmation by the customer is decisive, or

    by delivering the ordered goods to the customer, in which case the receipt of the goods by the customer is decisive, or

    by requesting payment from the customer after the customer has placed the order.

    If several of the aforementioned alternatives exist, the contract shall be concluded at the point in time at which one of the aforementioned alternatives occurs first. The period for acceptance of the offer begins on the day after the customer sends the offer and ends with the expiry of the fifth day following the sending of the offer. If the Seller does not accept the Customer's offer within the aforementioned period, this shall be deemed to be a rejection of the offer with the consequence that the Customer shall no longer be bound by its declaration of intent.

     

    2.4 When submitting an offer via the Seller's online order form, the text of the contract will be stored by the Seller.

     

    2.5 Before submitting a binding order via the Seller's online order form, the Customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means for better recognition of input errors can be the enlargement function of the browser, with the help of which the display on the screen is enlarged. The customer can correct his entries during the electronic ordering process using the usual keyboard and mouse functions until he clicks the button that concludes the ordering process.

     

    2.6 Only the English language is available for the conclusion of the contract.

     

    2.7 Order processing and contacting usually take place via e-mail and automated order processing. The customer must ensure that the e-mail address provided by him for order processing is correct so that e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or by third parties commissioned by the seller to process the order can be delivered.

     

    3) RIGHT OF WITHDRAWAL

    3.1 Consumers are generally entitled to a right of withdrawal.

     

    3.2 Further information on the right of withdrawal can be found in the Seller's withdrawal policy.

     

    4) PRICES AND TERMS OF PAYMENT

    4.1 All prices listed on the www.lowul.com website are to be understood as final prices - however, with regard to imports, always duty unpaid and untaxed. Any additional delivery and shipping costs will be indicated separately in the respective product description.

     

    4.2 For all deliveries, additional costs may be incurred in individual cases for which the Seller is not responsible and which are to be borne by the Customer. These include costs for the transfer of funds by credit institutions (e.g. transfer fees, exchange rate fees). In addition to the shipping costs, customs duties or import sales tax may also be incurred, as the goods are shipped from a non-EU country (China); please contact our customer support at support@lowul.com before placing an order to clarify whether customs duties will be incurred for a product. Customs duties or import sales tax are not paid by us and are to be borne by the buyer. Our goods are always shipped duty unpaid and untaxed.

     

    The buyer is the importer of record and is responsible for the proper payment of customs duties and/or import taxes and must fully comply with all laws and regulations of the importing country.

     

    As the rules for importing goods vary from country to country, please check the customs duties and import VAT of your country before placing your order.

     

    The buyer is obliged to fully check compliance with all laws and legal requirements of the importing country upon receipt of the goods.

     

    4.3 The payment option(s) will be communicated to the customer in the seller's online shop.

     

    5) DELIVERY AND SHIPPING CONDITIONS

    5.1 Goods shall be delivered by shipping to the delivery address provided by the Customer unless otherwise agreed. The delivery address specified in the Seller's order processing shall be decisive in the processing of the transaction.

     

    5.2 If the transport company returns the dispatched goods to the Seller because delivery to the Customer was not possible, the Customer shall bear the costs for the unsuccessful dispatch. This does not apply if the customer is not responsible for the circumstance that led to the impossibility of delivery or if the customer was temporarily prevented from accepting the service offered, unless the seller had given the customer reasonable advance notice of the service. Furthermore, this does not apply with regard to the costs for the return if the customer effectively exercises his right of withdrawal. In the event of effective exercise of the right of revocation by the customer, the provision made in this respect in the Seller's revocation instructions shall apply to the return costs.

     

    5.3 Self-collection is not possible for logistical reasons.

     

    5.4 The goods will be dispatched within 2-120 days after confirmed receipt of payment.

    The standard delivery time is 20-30 working days, in exceptional cases up to 16 weeks, unless otherwise stated in the item description. The supplier does not ship directly. The order is shipped by the manufacturer as soon as the entire order is in stock there.

     

    In addition to the shipping costs, customs fees or import sales tax may be incurred, as the goods are shipped from a non-EU country (China). Please contact our customer support at support@lowul.com before placing an order to clarify whether customs fees are incurred for a product. Customs duties or import sales tax are not paid by us and are to be borne by the buyer. Our goods are always shipped duty unpaid and untaxed.

     

    The buyer is the importer of record and is responsible for the proper payment of customs duties and/or import taxes and must fully comply with all laws and regulations of the importing country.

     

    As the rules for importing goods vary from country to country, please check the customs duties and import VAT of your country before placing your order.

     

    The buyer is obliged to fully check compliance with all laws and legal requirements of the importing country upon receipt of the goods.

     

    If the supplier is not responsible for a permanent obstacle to delivery, in particular force majeure or non-delivery by its own suppliers, although a corresponding covering transaction was made in good time, the supplier has the right to withdraw from a contract with the customer in this respect. The customer shall be informed of this immediately and any services received, in particular payments, shall be refunded. 

     

    6) RETENTION OF TITLE

    If the seller makes advance performance, he shall retain title to the goods delivered until the purchase price owed has been paid in full.

     

    7) LIABILITY FOR DEFECTS (WARRANTY)

    7.1 If the purchased item is defective, the provisions of the statutory liability for defects shall apply.

     

    7.2 The customer is requested to complain about delivered goods with obvious transport damage to the deliverer and to inform the seller of this. If the customer does not comply with this, this shall have no effect on his statutory or contractual claims for defects.

     

    8) REDEMPTION OF PROMOTION VOUCHERS

     

    8.1 Vouchers which are issued free of charge by the Seller as part of promotions with a specific period of validity and which cannot be purchased by the Customer (hereinafter "Promotion Vouchers") can only be redeemed in the Seller's online shop and only during the specified period.

     

    8.2 Individual products may be excluded from the voucher promotion if a corresponding restriction results from the content of the promotion voucher.

     

    8.3 Promotion vouchers can only be redeemed before the order process is completed. Subsequent offsetting is not possible.

     

    8.4 Only one promotional voucher can be redeemed per order.

     

    8.5 The value of the goods must be at least equal to the amount of the promotional voucher. Any remaining credit will not be refunded by the Seller.

     

    8.6 If the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods offered by the Seller may be chosen to settle the difference.

     

    8.7 The credit balance of a promotional voucher is neither paid out in cash nor does it earn interest.

     

    8.8 The promotional voucher will not be refunded if the customer returns the goods paid for in full or in part with the promotional voucher within the scope of his statutory right of withdrawal.

     

    8.9 The promotional voucher is transferable. The Seller may make payment with discharging effect to the respective holder redeeming the promotional voucher in the Seller's online shop. This shall not apply if the Seller has knowledge or grossly negligent ignorance of the ineligibility, legal incapacity or lack of representative authority of the respective holder.

     

    9) APPLICABLE LAW

    All legal relations between the parties shall be governed by the laws of China excluding the laws on the international sale of movable goods. In the case of consumers, this choice of law shall apply only to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has his habitual residence.

     

    10) PLACE OF JURISDICTION

    If the customer is a merchant, a legal entity under public law or a special fund under public law with its registered office in the territory of the United States of America, the exclusive place of jurisdiction for all disputes arising from this contract shall be the Seller's registered office. If the customer has its registered office outside the territory of the United States of America, the Seller's registered office shall be the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the customer's professional or commercial activity. In the above cases, however, the Seller shall in any case be entitled to bring an action before the court at the Customer's place of business.

     

    11) EXCLUSION OF LIABILITY

    11.1 Claims for damages by the customer are excluded, unless otherwise stated in the following. This also applies to the Provider's representatives and vicarious agents if the Customer asserts claims for damages against them. Excluded are claims for damages of the customer due to injury to life, body, health or essential contractual obligations which must necessarily be fulfilled in order to achieve the objective of the contract. Likewise, this does not apply to claims for damages following grossly negligent or intentional breach of duty by the provider or his legal representative or vicarious agent.

     

    12) ALTERNATIVE DISPUTE PARTICIPATION

    12.1 The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr.

     

    This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts involving a consumer.

     

    12.2 The Seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.



    Free Shipping

    High Quality

    24/7 Support
    ()
    has purchased Alise - Denim Mini Dress 👏
    ago check_circle Verified purchase
    ()
    has purchased Allie - Elegant Summer Blouse 👏
    ago check_circle Verified purchase
    ()
    ago check_circle Verified purchase
    ()
    has purchased Anne - Midi Sundress 👏
    ago check_circle Verified purchase
    ()
    has purchased Anton - Casual Army Joggers 👏
    ago check_circle Verified purchase
    ()
    has purchased Bella - Sexy Long Sleeve Dress 👏
    ago check_circle Verified purchase
    ()
    has purchased Bethany - Loose Autumn Dress 👏
    ago check_circle Verified purchase
    ()
    has purchased Bram - Elastic Casual Joggers 👏
    ago check_circle Verified purchase
    ()
    ago check_circle Verified purchase
    ()
    has purchased Chloe - Cargo Pants 👏
    ago check_circle Verified purchase
    ()
    has purchased Cindy - Elastic Mini Dress 👏
    ago check_circle Verified purchase
    ()
    has purchased Daan - Casual V-Neck Shirt 👏
    ago check_circle Verified purchase
    ()
    has purchased Elena - Long Sleeve Blouse 👏
    ago check_circle Verified purchase
    ()
    has purchased Elin - Swimsuit Cover Up 👏
    ago check_circle Verified purchase
    ()
    has purchased Emma - Maxi Dress for Night Out 👏
    ago check_circle Verified purchase
    ()
    has purchased Ensay - Casual Leather Pants 👏
    ago check_circle Verified purchase
    ()
    has purchased Evi - Slip On Shoes 👏
    ago check_circle Verified purchase
    ()
    ago check_circle Verified purchase
    ()
    has purchased Femke - Loose Summer Blouse 👏
    ago check_circle Verified purchase
    ()
    has purchased Fleur - Casual Midi Sundress 👏
    ago check_circle Verified purchase