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    Refund Policy

    revocation instruction
    Consumers are entitled to a right of revocation in accordance with the following provision, whereby a consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to his commercial nor his self-employed professional activity:

    A. Cancellation Policy
    right of withdrawal
    The cancellation period is 30 days from the day on which you or a third party named by you who is not the carrier have taken or have taken possession of the last goods.

    As we work with a fully automated system, orders are initiated immediately after placement. We can therefore not interrupt the shipping process until delivery, a refund before receipt of the goods is therefore not possible.

    In order to exercise your right of withdrawal, you must inform us (Lowul- e-mail: support@lowul.com) by means of a clear declaration (e.g. e-mail) of your decision to withdraw from this contract. The revocation is then complete when we have received the physical goods. The cost of returning the goods is borne by the buyer.

    Revocation for articles in transit
    As our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, a revocation is not possible. Please wait until you have received the goods and send them back to us. Of course you can inform us in advance about your revocation.

    In order to guarantee you the quickest return, we ask you to send us a shipping confirmation.

    An early refund is possible at the earliest 16 weeks after receipt of the order if the goods are not received.

    Consequences of the revocation
    If you revoke this Agreement, we shall reimburse to you all payments we have received from you, excluding delivery charges (other than additional charges arising from your choosing a method of delivery other than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notice of your revocation of this Agreement and the physical goods. For such refund we will use the same means of payment as you used for the original transaction unless expressly agreed otherwise with you and in no event will you be charged for such refund.

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